Return and Refund Policy

Return and Refund Policy

Simple Return Policy

In case you want to return the product purchased online through Sach Online Store , you can do only by one hour of delivery But, do ensure that the products returned are not rendered unsealed. Below mentioned are conditions that would not be considered valid for the return of the products purchased. As the products get returned & received by us, you can either opt for cash back or a refund voucher also if you have not requested before one hour then you have to directly send the packet to its origin

NOTE: In Liqudation Sale or more than 80% discount items , user will get assorted design , brand and color.



Mobiles And Accessories: The seal of the box must be intact. In case the seal is found void, the product will not be returned unless there is any manufacturing defect found. But, this should be done only within 3 days, from the date of delivery.



Eyewear: The sunglasses must be returned in the original packing along with the cleaning cloth provided. The frame or glass should not have any scratch and the crystals (if any) embedded in the frame should also be intact.



Fragrances: The seal of the packet must be intact. The Fragrances will not be returned if found used.



Watches: These should be returned in the original packing. The frame or glass should not have any scratch and the crystals (if any) embedded in the frame should also be intact.



Bags: The beads and other components should be intact and the bag should be free from scratches.



Shoes: There should not be any fold marks, dirt or scratches. If found, the shoes will be considered as used and will not be returned.



Computer Accessories: The seal must be intact. In case the seal is found void, the product will not be returned unless there is any manufacturing defect found. But, this should be done only within 3 days, from the date of dispatch.



Home And Garden: If the products are found washed or any scratch on the polish, the product will not be considered for return.



How does it work.

Follow these simple steps to return a product:
Drop a mail to SachOnlineStore33@gmail.com with your order details, Return Reasons & Product Image.If you are applicable then you will get a reply from us. if you donot get a reply from us within 15 days it means you are not eligble for the same. Return request on phone/Contact US Page will not be considerable.
Place the product in its original packing
Insert the original invoice and also mention the order number on a paper
Seal the pack properly
Send it


You need to follow these procedures to send the product:

Product can be returned in the following ways:-

a. Reverse pick-up from your shipping address– Our reverse pick up facility is available only at the selected locations (depending upon the postal codes) which are given by our logistics partners under their serviceable network. We will inform you about the same at the time of accepting your return request. Charges will be applicable for the reverse pick up courier services by the customer.


b. Self-shipment by customer – In case a reverse pick up is not available at your postal code as it is not serviceable by our logistics partner, we would request you to kindly self-ship the product and the returned shipment should be reached to us within 2 days of providing the return address details to you. Please send us the scanned copy of courier slip within 1 days of dispatching the product. For all self-shipments, we will reimburse Rs. 100 or the courier charges mentioned on the scanned slip whichever is more, towards shipment charges as store credits which can be used to purchase any product from our website in the future. Please note that all returns are subject to product quality checking.

The refund process for the money will be initiated only after the product is received by the Sach Online Store .com authority. You would be duly called by our executive and asked for the conformation of the cash back or the refund voucher.



The amount will be paid back through the same way it was paid. If the payment of the product was made by Credit Card or Net-Banking, the same would be refunded. And if the payment was made by cheque or DD, we will also send the cheque on the billing address of the buyer. Initially, the refunds are processed within 15 working days but, in case of payments via cheque may take few more days to get delivered to the respective billing address. The fund will be credited as you deposit the cheque.



The above stated Return Policy is applicable only for the Indian Customers and Sach Online Store   may change the policy as per requirement without any prior notice to anyone. Sach Online Store   can also not liable for any cancelation or refund against any product. We won’t entertain any exchange, returns or refunds for the products sold to international clients. This is due to prohibitive shipping costs.